ES   CAT   EN

Privacy Policy

LEGAL NOTICE

Ownership of the Web

In compliance with the information duty of Services of the Information Society and Electronic Commerce, we indicate the following information:

The company that owns the web domains http://www.creu-blanca.es, http : //www.grupocruzblanca.es, http://www.clinicacreublanca.es, http://tarradellas.creu-blanca.es, http://pelai.creu-blanca.es, http: //www.diagnosismedica.es, http://www.paracelso.es, http://www.policlinicasagasta.com and https://store.creublancaonline.com is CREU BLANCA, a group comprised of the following companies: Centro de Exmenes Médicos, SA ( A43091388), Diagnosis, SA (A08689333), Medical Imaging Examinations, SL (B59347864), Medical Resonancia Magética, SA (A59347914), Instituto Clínico de Alta Tecnología, SA (A17049479), Medical Imaging, SL (B66985342), Virtual Diagnosis, SL (B57259160), Paracelso Diagnostico Médico, SA (A99009433), FAMACEMERI, SL (B62435219), Fundació Privada Imothep (G60963816) and TEGIN, and domiciled in Paseo Reina Elisenda de Montcada nº 17 (08034) Barcelona.

Information on the rest of the links contained in the web domain and Responsibility of the contents

CREU BLANCA, outside the domains established in the previous point, is not responsible for the webs that are not its own that can be accessed through the website through links “links” or any content made available by third parties.

Any use of a link or access to a non-proprietary website is made at the user’s own will and risk and CREU BLANCA does not recommend or guarantee any information obtained through a link outside the CREU BLANCA website nor is it responsible for any loss, claim or damage derived from the use or misuse of a link, or from the information obtained through it, including other links or websites, from the interruption in service or access, or from the attempt to use or misuse a link , both when connecting to the CREU BLANCA website and when accessing information on other websites from the CREU BLANCA website.

CREU BLANCA will not assume any responsibility for the contents, services, products, etc., of third parties that can be accessed directly or through banners, links, links, hyperlinks, framing or similar links from the CREU BLANCA websites, since Their inclusion is prohibited without the prior, express and written consent of CREU BLANCA.

CREU BLANCA reserves the right to make changes to the website, as long as they do not affect the personal data of the users, without prior notice, in order to keep their information updated, adding, modifying, correcting or eliminating the published content or the design of the portal.

Intellectual and industrial property

The contents provided by CREU BLANCA, as well as the contents posted on the network through its web pages, constitute a work within the meaning of the legislation on intellectual property and are therefore protected by international laws and conventions applicable in the matter.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation referring to both the Web pages and their content and information, without the express and prior consent in writing, is prohibited by CREU BLANCA.

The acts of reproduction, distribution, exhibition, transmission, retransmission, broadcast in any form, storage on physical or logical media (for example, floppy disks or computer hard drives), digitization or making available from databases other than those are prohibited. belonging to those authorized by CREU BLANCA, as well as their translation, adaptation, arrangement or any other transformatio of said opinions, images, forms, indexes and other formal expressions that are made available to USERS through the services or contents, in both such acts are subject to the applicable legislation on intellectual, industrial property or image protection.

Consequently, all the contents that are shown in the different websites mentioned and in particular, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs susceptible of industrial and commercial use are subject to intellectual and industrial property rights of CREU BLANCA or of third party owners who have duly authorized their inclusion in the different websites.

The contents, images, forms, opinions, indexes and other formal expressions that are part of the Web pages, as well as the software necessary for the operation and visualization of these, also constitute a work in the sense of Copyright and remain, by therefore, protected by applicable international conventions and national laws on intellectual property. Failure to comply with the aforementioned implies the commission of serious illegal acts and their sanction by civil and criminal legislation.

Any act by virtue of which the Users of the services or content may exploit or use commercially, directly or indirectly, in whole or in part, any of the content, images, forms, indexes and other formal expressions that are part of the Web pages without prior written permission from CREU BLANCA.

Any violation of the provisions of this point and / or the previous one will be considered as an injury to the legitimate intellectual property rights of CREU BLANCA on the Web pages and all their contents.

Applicable legislation

The legislation applicable to this CREU BLANCA web domain will be Spanish law.

Competent jurisdiction

Any dispute or discrepancy that arises from the application or interpretation of the terms that make up this legal notice will be resolved in the courts of the city of Barcelona, ​​Spain, which will have exclusive jurisdiction over any other jurisdiction.

Contact information:

DPO

Paseo Reina Elisenda de Montcada nº 17 (08034) Barcelona.

Telephone: 932 522 522

Email: rgpd@creublanca.es

 

CONDITIONS OF USE AND PRIVACY POLICY

CREU BLANCA is a Group fully aware of legality and privacy, maintaining an informative and transparent attitude regarding the use of the website, as well as in relationship with the processing of your personal data.

Next, we inform you about the conditions of use of this web domain, as well as about the treatment and protection of your personal data:

Users

Access and / or use of this portal owned by CREU BLANCA attributes the condition of USER, thereby accepting the General Conditions of Use reflected here at the same time that the USER accesses the web. Consequently, the USER must carefully read these ‘Conditions of Web Use / Privacy Policy’ on each of the occasions in which he intends to use the Web, since modifications may be carried out.

The users who access the CREU BLANCA website will do so in accordance with the Law, and are obliged at all times not to access the website or the contents in a manner contrary to the established and / or for illegal purposes, harmful to rights and freedoms. third parties, or that may damage, deteriorate, saturate or slow down the web, to the detriment of CREU BLANCA or third party users.

Both the access to the websites and the use that may be made of the information and content included therein, will be the sole responsibility of the person who performs it. Therefore, the use that can be made of the information, images, content and / or products reviewed and accessible through it, will be subject to the legality, whether national or international, applicable, as well as the principles of good faith and use lawful on the part of the USER, who will be entirely responsible for said access and correct use. The USER will be obliged to make reasonable use of the services or contents, under the principle of good faith and with respect for current legislation, morals, public order, good customs, the rights of third parties or CREU BLANCA, all according to the possibilities and purposes for which they are conceived. CREU BLANCA does not assume responsibilities, whether direct or indirect, for consequential damages or loss of profits, derived from the misuse of the services or contents made by the USER or third parties.

CREU BLANCA is free to limit access to the Web pages, and to the products and / or services offered therein, as well as the subsequent publication of the opinions, observations, images or comments that Users may send it via email or of the different contact forms.

CREU BLANCA, in this sense, may establish, if it deems it appropriate, without prejudice to the sole and exclusive responsibility of the USERS, the necessary filters in order to prevent content or opinions from being spilled on the web through its Web pages, considered as racist, xenophobic, discriminatory, pornographic, defamatory or that, in any way, promote violence or the dissemination of clearly illegal or harmful content.

** Information on the rest of the links contained in the web domain **

CREU BLANCA is the owner of the web domains http://www.creu-blanca.es, http://www.grupocruzblanca.es, http: // www.clinicacreublanca.es, http://tarradellas.creu-blanca.es, http://pelai.creu-blanca.es, http://www.diagnosismedica.es, http://www.paracelso.es, http : //www.policlinicasagasta.com and https://store.creublancaonline.com

Responsibility for the contents

CREU BLANCA is not responsible for the webs that are not its own outside those identified in the previous point which can be accessed through the website through links “links” or any content made available by third parties.

Any use of a link or access to a non-proprietary website is made at the user’s own will and risk and CREU BLANCA does not recommend or guarantee any information obtained through a link outside the CREU BLANCA website nor is it responsible for any loss, claim or damage derived from the use or misuse of a link, or from the information obtained through it, including other links or websites, from the interruption in service or access, or from the attempt to use or misuse a link, both when connecting to the CREU BLANCA website and when accessing information on other websites from the CREU BLANCA website.

CREU BLANCA will not assume any responsibility for the contents, services, products, etc., of third parties that can be accessed directly or through banners, links, links, hyperlinks, framing or similar links from the CREU BLANCA websites, since Their inclusion is prohibited without the prior, express and written consent of CREU BLANCA.

CREU BLANCA reserves the right to make changes to the website, as long as they do not affect the personal data of the users, without prior notice, in order to keep their information updated, adding, modifying, correcting or eliminating the published content or the design of the portal.

Intellectual and Industrial Property

The contents provided by CREU BLANCA, as well as the contents posted on the network through its web pages, constitute a work within the meaning of the legislation on intellectual property and are therefore protected by international laws and conventions applicable in the matter.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation referring to both the Web pages and their content and information, without the express and prior consent in writing, is prohibited by CREU BLANCA.

The acts of reproduction, distribution, exhibition, transmission, retransmission, broadcast in any form, storage on physical or logical media (for example, floppy disks or computer hard drives), digitization or making available from databases other than those are prohibited. belonging to those authorized by CREU BLANCA, as well as their translation, adaptation, arrangement or any other transformation of said opinions, images, forms, indexes and other formal expressions that are made available to USERS through the services or contents, in both such acts are subject to the applicable legislation on intellectual, industrial property or image protection.

Consequently, all the contents that are shown in the different websites mentioned and in particular, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs susceptible to industrial and commercial use are subject to intellectual and industrial property rights of CREU BLANCA or of third party owners who have duly authorized their inclusion in the different websites.

The contents, images, forms, opinions, indexes and other formal expressions that are part of the Web pages, as well as the software necessary for the operation and visualization of these, also constitute a work in the sense of Copyright and remain, by therefore, protected by applicable international conventions and national laws on intellectual property. Failure to comply with the aforementioned implies the commission of serious illegal acts and their sanction by civil and criminal legislation.

Any act by virtue of which the Users of the services or content may exploit or use commercially, directly or indirectly, in whole or in part, any of the content, images, forms, indexes and other formal expressions that are part of the Web pages without prior written permission from CREU BLANCA.

Any violation of the provisions in this point and / or in the above will be considered as an injury to the legitimate intellectual property rights of CREU BLANCA on the Web pages and all their contents.

Modifications

CREU BLANCA creator of the website reserves the right to make, without prior notice, as long as they do not affect the personal data of users, the modifications it deems appropriate in its portal, being able to change, delete or add both the contents and services that are provided through this as the way in which they appear presented or located on its portal.

Technical aspects

CREU BLANCA declines any responsibility in the event of interruptions or a malfunction of the services or contents offered on the Internet, whatever their cause. Likewise, CREU BLANCA is not responsible for network outages, loss of information as a result of such drops, temporary power outages or any other type of indirect damage that may be caused to Users by causes beyond CREU BLANCA’s control.

CREU BLANCA does not declare or guarantee that the services or contents are uninterrupted or that they are free of errors, that the defects are corrected, or that the service or the server that makes it available are free of viruses or other harmful components, without prejudice to that CREU BLANCA makes its best efforts to avoid this type of incident. In the event that the User makes certain decisions or takes actions based on the information included in any of the websites, it is recommended to check the information received with other sources.

Any of the technical, logical or technological resources by virtue of which a third party can benefit, directly or indirectly, with or without profit, from each one of the contents, forms, indexes and other formal expressions that are part of the Web pages, or the effort made by CREU BLANCA for their operation.

Information on the use of social networks

CREU BLANCA is only responsible for the content and management of the web pages of which it is the owner or holds a right of a similar nature. Any other website or social network or information repository on the Internet, outside this website, is the responsibility of its legitimate owners.

CREU BLANCA collaborates in an ordinary way with different applications and Web environments, and always recommends that all users read carefully the corresponding legal notices and privacy policies before accessing said web environments, and that they only access them once they have understood and accepted in its entirety said legal text.

CREU BLANCA undertakes to control the contents that are exposed in said social networks and will expel those users who make an incorrect use of them.

CREU BLANCA recommends, following instructions from the National Institute of Communication Technologies (INTECO) and the Spanish Agency for Data Protection (AEPD), for the use of social networks or browsing in Web environments, the execution of the following actions (in if one day it is available to use):

  • It is recommended that all users resort to the use of pseudonyms or personal nicknames with which to operate through the Internet, allowing them to have a true «digital identity», which does not put into question the security of your personal and professional life.
  • Users are advised to take special care when publishing audiovisual and graphic content on their profiles, since in this case they may be putting the privacy and intimacy of people around them at risk.
  • It is recommended to review and read, both prior to user registration, and later, the general conditions of use and the privacy policy that the platform makes available on its websites.
  • It is recommended to properly configure the degree of privacy of the user profile on the social network, in such a way that it is not completely public, but only those people who have been classified as “friends” or “Direct contacts” previously by the user.
  • It is recommended to accept as contact only those people you know or with whom you have a previous relationship, not compulsively accepting all contact requests you receive and investigating whenever possible and necessary, who is the person requesting your contact through of the social network.
  • It is recommended not to publish physical contact information in the user profile, which allows anyone to know where you live, where you work or study daily or the places of leisure that you usually frequent.
  • Users of microblogging tools are advised to take special care regarding the publication of information regarding the places where they are at all times.
  • It is recommended to only use and publish content for which you have sufficient intellectual property rights. Otherwise, the user will be committing a civil offence that can be protected by the national courts.
  • Users are advised to use different usernames and passwords to enter the different social networks of which they are a member.
  • It is recommended to use passwords with a minimum length of 8 characters, alphanumeric and with use of upper and lower case.
  • All users are recommended to have antivirus software installed and duly updated on their computers.
  • Minors must not reveal excessive personal data. Data should never be provided to strangers.
  • All the information concerning the web page should be read. It explains who the owners of the same are and the purpose for which the data is requested.
  • If the user is under fourteen years of age, the consent of the guardian parents is also required. In these cases, whenever data is requested by a social network, the parents or guardians should be asked to see if they approve the subscription or not.
  • Usernames and passwords should not be disclosed to third parties, nor should they be shared among friends or classmates. These data are private and should not be communicated to third parties and / or strangers.
  • Whenever there is any doubt regarding any situation arising from the use of social networks and collaborating tools, the parents or guardians should be asked.
  • The computer should be kept in a common area of ​​the house.
  • Rules should be established about the use of the Internet at home.
  • Parents should know the operation and possibilities of this type of platform, both positive and negative.
  • Activate parental control and the platform’s control tools, as well as establish the parent’s or guardian’s email as the secondary contact email.
  • Make sure age verification controls are in place.
  • Ensure the correct installation of the content blocker.
  • Raise awareness and inform minors about aspects related to safety.
  • Explain to minors that they must never meet people they have met in the online world and that if they do so it must always be in the company of their parents or guardians.
  • Make sure that minors are aware of the risks and implications of hosting content such as videos and photographs, as well as the use of webcams through social networks.
  • Control the minor’s user profile.
  • Make sure that the minor only accesses the pages recommended for their age.
  • Make sure that minors do not use your full name.

PRIVACY POLICY

Responsible for the Treatment of personal data collected through the website

CREU BLANCA, the legal person in charge of the collection and processing of personal data, is the company Responsible for the Treatment of personal data that the USER provides through this website, taking responsibility for them in accordance with the provisions of current regulations on the protection of personal data: Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data.

Data Protection Delegate

CREU BLANCA has a Data Protection Delegate (DPD-DPO). If you wish, you can contact him by writing to: Paseo Reina Elisenda de Montcada nº 17 (08034) Barcelona or by email at the following e-mail address: rgpd@creublanca.es.

Personal data processed, purpose and legitimacy of the treatments

At CREU BLANCA, depending on the way in which the USER provides us with their personal data, we treat the following categories. The purpose of the treatment varies according to the channel through which the USER has provided them:

Request for a medical visit:

  • Purposes:
  1. Management of the data provided by the applicants to make appointments with the different centres of the Group by virtue of the different specialities and / or medical tests.
  • Data category: Name. Surnames. Direction. Mutual. Passport. Population. Postal Code. Telephone. Email. Medical test. Speciality.
  • Legitimation
  1. The legal basis for this treatment is the express consent of the user when requesting the medical visit, the treatment of the data being necessary to manage the appointments requested by the user.

Appointment request:

  • Purpose:
  1. Management of the data provided by the user to manage their registration as a user, use the web services offered by the website and send the user commercial information about the Group.
  • Data category:
  1. Email.
  • Legitimation
  1. The legal basis for this treatment is the use of our registration form, the processing of data being necessary for registering as a user and sending commercial information.

Club Creu Blanca

  • Purpose:
  1. Management of user data to register in the Club Creu Blanca and manage its membership, as well as the sending of commercial information and the enjoyment of Group benefits.
  • Data category: Name. Surnames. DNI. Date of birth. E-mail. Sex Address. Telephone. Mobile.
  • Legitimization:
  1. The basis for this treatment is the use of our registration form to join the Club Creu Blanca, being the treatment of the necessary data for the registered user, leveraging our advantages and sending information Trade

Consult your case

  • Purpose:
  1. Management of user data to resolve queries made in relation to medical doubts raised by users.
  • Data category: Name Surname Telephone. Email. Documentation that can be attached.
  • Legitimation:
  1. The basis for the present treatment is the realization of your query through our query form, the treatment of the data being necessary to give you an answer.

Suggestion box

  • Purpose:
  1. Management of user data to attend to the suggestions made.
  • Data category:
  1. Name.
  2. Surnames.
  3. Phone
  4. Email.
  5. Documentation that can be attached.
  • Legitimation:
  1. The basis for this treatment is the realization of your suggestion through our form.

Contact form

  • Purpose:
  1. Management of user data to resolve queries made in relation to medical doubts raised by users.
  • Data category: Name. Telephone. Email.
  • Legitimation:
  1. The basis for the present treatment is the realization of your query through our query form, the treatment of the data being necessary to give you an answer.

Data

conservation We keep the USER data provided through our forms depending on the user’s contribution method.

  • Request for a medical visit: 6 months after the possible visit or cancellation of the same and / or until the prescription of legal actions that may arise.
  • User registration: until the user requests the withdrawal as such.
  • What do I have, doctor ?: one year and / or until the prescription of the legal actions that may arise.
  • Budget request for groups: one year and / or until the prescription of legal actions that may arise.
  • On-line payment: 5 years and / or until the prescription of legal actions that may arise.
  • Club Creu Blanca: until the user requests cancellation as a member.
  • Consult your case: one year and / or until the prescription of the legal actions that may arise.
  • Suggestion box: six months and / or until the prescription of legal actions that may arise.
  • Contact form: six months and / or until the prescription of any legal actions that may arise.

Recipients of the communications

The USER’s personal data may be communicated to the CREU BLANCA group. The companies that make up the CREU BLANCA Group are the following: Centro de Exámenes Médicos, S.A. (A43091388), Diagnosis, S.A. (A08689333), Exámenes Médicos por Imagen, S.L. (B59347864), Medical Resonancia Magnética, S.A. (A59347914), Instituto Clínico de Alta Tecnología, S.A. (A17049479), Medical Imaging, S.L. (B66985342), Diagnosis Virtual, S.L. (B57259160), Paracelso Diagnóstico Médico, S.A. (A99009433), FAMACEMERI, S.L. (B62435219), Fundació Privada Imothep (G60963816) and TEGIN CONSULTORES SL (B99513913).  No information is provided for commercial purposes to third parties outside the IRSJG group.

Rights of the interested parties

The USER, at any time, can contact our Data Protection Delegate (DPD), revoke the consent provided and / or exercise their rights of access, rectification, deletion, opposition, limitation of treatment and / or portability of the data by writing addressed to the DPD at the address established in this Policy or, alternatively, at the following email address: rgpd@creublanca.es

 

Likewise, the USER has the right to oppose direct marketing and / or cancel their subscription to the newsletter through the options provided with the sending of the newsletter or in the terms established in the previous paragraph.

In the event that the USER considers that their rights have been violated, they also have the right to file a claim with the competent control authority.

Origin of the data

In principle, the data always come from the owner of the data. If you receive a communication from CREU BLANCA and you do not have proof of having provided us with your data, it is possible that a third party has usurped your status / identity. In this case, please inform us through the means provided in this Privacy Policy.

In this sense, the user is responsible for the authenticity of the data provided, which is accurate, current and complete for the purpose for which they are provided, assuming responsibility for damages, both for lost profits and for consequential damages, which could be generated by said inaccuracies or falsehoods. In any case, if the data provided in the corresponding forms were owned by a third party, the user is solely responsible for the correct capture of consent and information from the third party on the aspects reflected in this legal notice and privacy policies.

COOKIES POLICY

Definition and function of cookies

In accordance with the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform you that this website stores information on the IP addresses of computers and / or mobile devices (tablets, smartphones, etc.), and uses Cookies in order to provide a better service and offer you a better browsing experience.

Cookies help us to identify you (if you are registered on our website), and / or to remember your preferences while browsing (language, country …). Cookies are small text files that contain information and are generated on the User’s computer or terminal when browsing the website. By browsing this website you give your consent to receive said Cookies. Through them CREU BLANCA only obtains and keeps the information under the conditions described in this Cookies Policy.

The information collected in cookies also allows us to improve the web, by estimating numbers and patterns of use, adapting the website to the individual interests of users, speeding up searches …

Although the general term “cookies” is used in this cookie policy since it is the main method of storing information used by our website, the browser’s “Local Storage” space is also used for the same purpose as cookies. . Therefore, all the information included in this section is equally applicable to this “Local Storage”.

What types of cookies do we use?

According to the period of time they remain active:

  • Session cookies: They are a type of cookies designed to collect and store data while you access our website and remain in the cookie file of your browser until you leave the page. Such as identification cookies.

 

  • Persistent cookies: They are a type of cookies in which the data is still stored in the terminal and can be accessed and processed during a certain period of time.

According to their purpose and the entity that manages them:

  • Third-party cookies: These are those that are sent to your computer or terminal from a domain or a web page that is not managed by us, but by a collaborating entity. As, for example, those used by Google who installs cookies that help us analyze the operation of our website, and improve the effectiveness of our marketing campaigns.

 

  • Analysis cookies: These are those that are well treated by us or by third parties, allow us to quantify the number of users and carry out statistical measurement and analysis of the use made by users of our website. For this, we analyze the navigation on our website in order to improve the offer of products or services that we offer. Examples of this are:

  1. The number of unique visitors to each page / section, which is used to count the times the site is visited by a user, as well as the first and last time of that visit. This helps identify the most successful areas and increase and improve content, resulting in a more satisfying experience and service for users.

 

  1. The date and time of access to our website, in order to find out the busiest times, and make the necessary adjustments to avoid saturation problems at our peak hours.

 

  1. The source of traffic, which records the origin of the user, that is, the Internet address from which the link that leads to our website starts, in order to enhance the different links and banners that point to our server and that offer better results.

How can I configure or disable cookies?

You can configure your browser to be notified of the receipt of cookies and refuse to accept them by activating the configuration in the browser that allows you to reject them. However, we warn you that disabling Cookies may cause the limitation, or even inability to access, some of the functionalities of our website, as well as some of the services may stop working properly. For more details on the configuration of cookies in your browser, see the “Help” menu of the same.

We also suggest you consult the following websites: Aboutcookies, youronlinechoices, Network Advertising Initiative o Digital Advertising Alliance where you will find detailed explanations on how to delete cookies from your computer and more general information about them.

Third party cookies / collaborating companies

Google:

Google offers a large number of products to help us manage our advertisements and websites; which include Google Analytics. When visiting our website, some cookies may be sent to your browser.

Google Analytics is the analytics tool that helps our website understand how users interact with its properties. You can use a set of cookies to collect information and report website usage statistics without personally identifying Google visitors. See more information about cookies Google Analytics.